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Find the answers you are looking for. In this section you will find
the questions along with the answers we are asked most frequently. If
you have a question not listed below, please Contact
Us.
Navigating the site:
Products:
My Account Information and Privacy Policy:
Secure Ordering and Order Notification:
Shipping and Handling:
Getting More Help:
Navigating the site
I need help finding items.
Where do I go?
There are several ways to find what you are looking for on our site.
Click on our "Shopping" page to learn how
to find exactly what you are looking for. If you still have questions,
don't hesitate to call Customer Service 1-800-220-7687.
I already know what item
I want. How do I find them quickly?
On every page of Nutritiononline.com on the left side of the navigation
bar you will find a "Search" box. Simply type in a product name, a health
category, a disease or ailment, or a keyword — our search tool
will help you find what you are looking for.
How do I keep track of the
items I've ordered?
To view your previous orders, click on "Your Account" in the upper right
corner on every page. This link will be available to you after you have
logged in. From there, you will be able to view your past orders and
change membership information.
Products
Once I put something in
my shopping cart, can I take it out?
Yes. Click on "Shopping Cart" in the upper right hand corner of any
page. You can change the quantity of any product or click on "Delete"
to take out an item in your shopping cart, then click "Update" and your
cart will show the changed quantity or delete the item out of your cart.
Membership and Privacy Policy
I've forgotten my password,
what can I do?
If you have forgotten your password, go to "Login" and click on "Forgotten
my password". You will be asked to fill in your username and a new temporary
password will be mailed to your e-mail on file. Once you have received
your new temporary password and log on to Nutritiononline.com again,
you will have an opportunity to create a new personal password that
you will not forget in the future.
Are you going to sell my
account information?
We will not sell your account to any other party. Your account information
is only used to process your orders and if you mark the Newsletter and
Promotions box as acceptable, we will send you information about our
company and products. To learn about our Privacy and Security Policy
click here.
How do I remove myself from
the mailing list?
Go to "Your Account" and update your personal profile by unmarking the
Newsletter & Promotions box.
Secure Ordering and Order Notification
What forms of payment do
you accept?
Advanced Physicians'; Products accepts Visa, MasterCard, American Express
and Discover. All charges will show up on your credit card statement
under the name of Advanced Physicians Products.
How secure is your secure
ordering?
We use Verisign's Secure Socket Layer (SSL) technology to encrypt orders,
ensuring all ordering information is secure during the ordering process.
All major credit card companies protect cardholders against fraud. Click
here to learn more about our Secure Ordering system.
I don't like to order online,
are there other ways to order?
Online ordering is very safe and secure, but you can also order by phone,
fax or regular mail.
Advanced Physicians' Products
831 State Street, Suite 280
Santa Barbara, CA 93101
Order line: 1-800-220-7687
Fax: 1-775-263-7058
Customer Service Hours: Monday and Friday, 9 AM to 5 Pm PST.
How will I receive confirmation
of my order?
After you have completed your order, you will receive an e-mail confirming
we have received your order. This message will include a confirmation
number and all information related to your order. No credit card information
will be available in this e-mail.
Shipping
Can I ship items to a different
address than my own?
Yes. In the check out process, you will have an opportunity to enter
your shipping information. At this time, you can put in a different
shipping address then your billing address.
What do you charge for
shipping and handling?
We charge a flat S&H fee of $3.90 for any size order, anywhere in
the Continental US (including HI and AK). For orders being shipped to
Canada, please call Advanced Physicians Products 1-800-220-7687
to place your order.
Get More Help
I have a question I cannot
find an answer to, where can I get additional help?
Please call customer service at 1-800-220-7687 (Monday through
Friday, 9 AM to 5 PM PST) or Contact Us by e-mail.
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Get all your health questions answered personally by Dr. Frank.
